Please read this document carefully. It contains information regarding your rights and obligations, including limitations and exclusions that might apply to you
To use some of the services or features made available to you on the Website you will need to register. This include check-out, access to the “Account” section where you can update your email and preferences, change your password, register your billing and shipping addresses, edit, add or remove payment methods and access your purchase history.
To register you only need to provide your email address and select a password. You will be asked to verify your email address at registration.
The account password you provide should be unique and kept secure, and you must notify MIXIMALISTE immediately of any breach of security or unauthorized use of your account.
In order to make a purchase on the Website, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
By making an offer to purchase you expressly authorize MIXIMALISTE to perform credit checks and where we feel it necessary, to transmit or to obtain information about you to or from third parties, including but not limited to your credit/debit card number or credit report to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization.
Furthermore, you agree that we may use personal information provided by you to conduct appropriate antifraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled. Orders placed using Site Credit will be available immediately to use once the order is cancelled.
Once a LIVE! Session is closed and the pre-order accepted by the designer, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late pre-order requests, but this is purely at our discretion.
Each country is associated with a given currency. Prices shown on the Website are in GBP, EUR or USD according to the country/currency selected in the in the top left hand side of the Website.
The price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of patent error.
Product prices are set at the beginning of each LIVE! Session, using existing currency exchange rate. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted.
Prices shown on the Website are inclusive of duty and tax.
If you are a customer whose credit/debit card is not denominated in Sterling, Euros or USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept credit and debit cards payment including Visa, MasterCard and American Express.
We take reasonable care to make our Website secure. All credit/debit card transactions on MIXIMALISTE are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe and secure, MIXIMALISTE uses Secure Socket Layer (SSL) technology.
Terms of payment are at our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:
You will be required to pay fifty percent (50%) of the amount due (including shipping, duties and taxes) as a deposit at the time you place your order. We will charge the remaining fifty percent (50%) of the amount due at such time as the Product is ready for shipping.
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of four to ten (4 to 10) weeks between the date you place your order and the date that the Product is ready for shipping. The estimated shipping window will be noted on the product detail page of the different LIVE! Sessions.
All our prices are DDP (Delivery Duty Paid). Duties and taxes are included in the price displayed for the country and currency selected to browse the Website. If you select at checkout a shipping address which is different from the country/currency choice you have made to browse the Website, prices will be adjusted to take into account the duties, taxes and currency corresponding to your shipping address. The costs of shipping, and any import taxes and duties paid are not refundable.
MIXIMALISTE shipping worldwide is free for any order over £200 (or €250 or $300). When shipping fees apply, they will be added at checkout.
MIXIMALISTE insures each purchase during the time it is in transit until it is delivered to your specific delivery address, at which point responsibility of your purchased goods passes to you.
Please note that the posted shipping time frame may vary from product to product. The shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
On the product detail page of each product we indicate an estimated shipping time window. This corresponds to the estimated time necessary for the designer to have the products manufactured. This time varies from designer to designer and from product to product and is provided directly by the designer based on when they expect your order to arrive in our warehouse. We are not able to provide a more specific date of delivery until your balance due payment has cleared and we ship your products.
Although we will make every reasonable effort to ensure your order is shipped within the estimated timescales, we cannot guarantee that this will not be affected by any unforeseen circumstances due to a delay in fulfilment by either the designer or their manufacturers. If we cannot meet the estimated shipping date, we will contact you to advise any delay.
MIXIMALISTE accepts returns on all orders. We are pleased to accept timely returns of new and unused products within 14 days from the date you received your order.
Your products must be returned in the original packaging, including any boxes, hangers, garment bags and any other signature packaging materials, including MIXIMALISTE and designer hanging tags.
Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by MIXIMALISTE.
For any return, if all conditions described above are met you will:
Receive a refund to the original payment method used for the order balance (total order cost – deposit) charged before shipping.
MIXIMALISTE may also, at its sole discretion, grant you a refund for the amount corresponding to the 50% deposit paid when you ordered the product. However, if granted, the refund of deposit will only be in the form of Site Credit (except for damaged goods where you will get a full refund to the original method of payment). The site credit will be in the currency you used to place your order.
We require up to 5 business days from receiving the merchandise at our warehouse to process the refund. Financial institutions may require additional days to process the refund before the funds are returned to your account.
Upon receiving your order, you can return any item within 14 days of the order’s delivery date. Returns outside of this period are accepted at the discretion of MIXIMALISTE.
All returns must be notified to MIXIMALISTE before sending the merchandise back. Simply go to your Purchase History page in “Account” to request a Return Authorisation Number (RAN).
You will receive an email with the RAN.
Once you have received this RAN, you can return your item using any secure delivery means of your choice. Returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages.
Once your return arrives back at our warehouse, please note that it will generally take 48 hours to process. You will then receive an email notifying you that your return has been successfully completed.
The returned item must not be worn, altered or washed and must be returned in its original packaging and in its original condition, with all the original tags attached. Please note that orders must be returned from within the same country that they were originally shipped to. Items returned damaged may be refused and sent back to the customer at the discretion of MIXIMALISTE.
Any returns received without a return authorization number (RAN) or that do not comply with the above may be refused at the discretion of MIXIMALISTE.
We offer a flexible returns policy to make your online shopping experience even easier. However we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your MIXIMALISTE account.
Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content, including all HTML and other code contained in the Website.
In no event shall we or our supplier have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents
The laws of England, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products.
Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the relevant courts of England and Wales with respect to such matter.